How can we help you?

Visit app.datalinkanalytix.com/register and enter your email address and a strong password. You will receive a verification email — click the link inside to activate your account. You'll then be guided through identity verification (KYC) before your first transfer.

Identity verification (KYC) is a legal requirement for all money transfer services. It protects you from fraud and helps us comply with anti-money laundering (AML) regulations. You'll need a government-issued photo ID and a quick selfie. Verification typically takes under 2 minutes.

Delivery times depend on the destination country and payment method. Most transfers arrive within minutes to a few hours. Bank transfers (ACH / SEPA) may take 1–2 business days. You can track the real-time status of every transfer from your dashboard.

Once a transfer reaches "Processing" or "Completed" status it cannot be cancelled. If the transfer is still in "Pending" status, go to your dashboard, open the transfer, and select Cancel. If you need urgent help, contact our support team immediately via the live chat below.

Datalink Analytix charges zero platform fees on most corridors. You always see the exact exchange rate and any applicable fees before you confirm a transfer — no surprises. Some payment methods (e.g. credit card funding) may carry a small third-party processing fee, which will be shown at checkout.

We display live mid-market exchange rates sourced in real time. The rate you see on the confirmation screen is the rate you get — we do not add a hidden margin. Rates refresh automatically every few minutes.

Go to app.datalinkanalytix.com/login and click Forgot password?. Enter your registered email address and we'll send you a secure reset link. The link expires after 30 minutes.

Transfers can be temporarily held for additional compliance review. You may receive an email asking for supporting documents (e.g. proof of source of funds). Please respond promptly — most holds are resolved within 24 hours. If you haven't heard back after 48 hours, contact our support team.

We currently support transfers to 40+ countries across Africa, Europe, North America, and Asia. The full list of supported corridors is shown when you initiate a transfer in the app. We add new corridors regularly — follow us on social media for announcements.